Customer Care Agent

Job description / Role

Sahara Net extended network covers most of the major cities in the kingdom. We are the only “Carrier Neutral” ICT in the market utilizing all the active Data Service Providers (DSP’s) networks. To enable us to offer customers the very best levels of support and high-quality services we have chosen to partner with some major IT and Telecom players around the world; These partnerships help Sahara Net to maintain its position as a major player in the local market delivering international standards with local professional resources.

Sahara Net is looking for a Customer Care agent to join its team in Saudi Arabia, with good level of Communication skills and good level of English language.

Responsibilities:
- Provide professional quality assistance to customers through all available means (phone, walk-in, site visit, offices).
- Receive and process payments for renewals and new subscriptions as per company rules.
- Keep company systems and customer information updated and 100% correct at all times.
- Cooperate and coordinate with team members to ensure optimum performance of Customer Care.
- Work according to a 24 hours shift schedule as assigned by Supervisor and Shift Leaders.

Requirements

Education
High school or equivalent.

Required Skills and Qualifications
- Patient with others
- Microsoft Windows applications, systems data entry and internet search experience
- Works well under pressure
- Works well with others
- Good level of Communication
- Good level of English language

Years of experience
This job requires from 1 to 2 years of experience.

About the Company

The current recruitment process for MENA SMEs is very time consuming, inefficient and hectic. The current solutions fits the enterprises rather than SMEs leaving this segment unserved. As recruiting agencies are very expensive, job sites only good for sourcing, and current applicant tracking system are tailored to big enterprises from features and price. Reaching out to max talent needs multiple accounts, payments, and tools from different job sites where you need to aggregate the CVs manually in your folders and manage the rest of the process using emails and excel sheets.

SocialDice offers an innovative digital hiring solution making hiring easy, smart and fun. Employers can advertise their job to several job sites via few clicks and they will manage all candidates from all job sites via our candidates' dashboard. They will drill down to top 10-15 candidates directly via our Artificial Intelligence technology that leverage machine learning & semantic algorithms, collaborate effectively via our social timeline, communicate with candidates via our features and manage the stages of the process.