Customer Service & Logistic Manager

Quest Search & Selection

Saudi Arabia

Ref: GP340-2229

Job description / Role

Employment: Full Time


* Ensure that the Order to Cash process exceeds customers' expectations in terms of Customer Experience and cost efficiency
* Proactively manage 3PL in terms of SLA, making sure that the partners deliver a superior D&I Customer Experience
* Guarantee the achievement of sales objectives, liaising proactively with sales so as to identify and reduce backlog slippage and minimizing revenue deviations
* Ensure the continuous improvement of logistic costs and stock optimization and that Order to Cash is lean, effective and efficient
* Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
* Support Country Manager to develop reliable and accurate sales forecasts (Month/Quarter/FY)
* Guarantee precise and timely orders process and portfolio order management, assuring data quality, consistency and reliability
* Guarantee an effective Customer Claim Management ensuring proactive and effective solutions to customer complaints
* Responsible for ensuring proper Governance and Compliance of the Order to Cash Process
* Build a solid, robust, right-sized, competent, customer oriented and engaged team
* Ensuring a premium Customer Experience through proper management of order fulfillment, delivery and installation
* Assuring the proper governance and compliance of the 'Order to Cash' flow to the Company Policies, Sales Terms and Conditions as well as local fiscal requirement for invoicing
* Planning, directing and coordinating all activities relating to the importation and delivery of products and accessories, ensuring adequate supply levels and timely distribution to meet market demand and maximize sales potential and inventory control



* 4-8 years' relevant experience in Customer Service and Logistics field
* Customer Caring and Customer orientation
* Experience in Warehouse, Inventory and Stock Management
* Demand planning & Forecasting
* Delivery & Installation processes
* Experience in Import/Export processes, custom duties
* Knowledge of SAP - advance SD module use
* Microsoft Office Advance User skills
* Financial skills and cost management
* Project Management
* Strong leadership which inspires colleagues and customers
* Hands on and willing to "play the game" on the field supporting the team
* Proactive and capable to act as being a change agent
* Team management with high degree of empathy

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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