Customer Service Specialist

Job description / Role

• Execute ‘order to cash’ processes with precision, ensuring accuracy and timeliness.
• Collaborate with the customer and sales teams to facilitate seamless process flows.
• Take ownership of customer-related processes from order placement to delivery management.
• Build and maintain strong relationships with assigned customer segments and territories.
• Provide proactive support to both internal and external stakeholders, ensuring a positive customer experience.
• Utilize excellent telephone and written communication skills to address customer inquiries and concerns effectively.
• Demonstrate proficiency in system usage, particularly in SAP and Outlook.

Salary:
SAR 12,000 to 15,000 per month inclusive of fixed allowances.

Requirements

• 3+ years of experience in Customer Service role.
• Fluent in English and a native Arabic speaker.
• SAP experience.
• The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills.
• Should be excellent in both their telephone and written communication skills

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.