Customer Success Associate

Job description / Role

• Responsible for the daily sales of incoming leads for specific products of client
• Manage incoming calls, answering calls professionally, providing information about service offerings and handling inquiries from existing clients.
• Keep a record with details of inquiries, requests, complaints, comments and follow up with the people concerned to ensure that necessary action is taken.
• Refer requests to the concerned people/teams.
• Build professional relationships with existing customers.
• Provide accurate and complete information as and when required.
• Support with maintaining and updating the database.
• Help with research and generating sales leads.

Working Day & Time:
Sunday to Thursday – (9:00AM to 6:00PM)

• 1-3 years of relevant experience
• Proven Sales Track Record
• Good communication and interpersonal skills.
• Ability to work in a team.
• Proven customer support experience.
• Customer orientation and active listening skills.
• Ability to multi-task, prioritize and manage time effectively, work under pressure.
• Minimum Graduate (preferably in Business Management, Business Administration, Commerce)

Salary:
SAR 4,000 to 8,000 per month inclusive of fixed allowances.

About the Company

Future Tense offers Human Resource solutions to a spectrum of organization across India. Future Tense championed the "client delight" concept, where the firm helps institutions to meet their challenging demand of quality human resources in quick time.

We continue to match the client expectations by paying close attention to specifics of the desired positions. We follow it up with meticulous shortlisting to ensure that every candidate interviewed by the client is competent enough for their requirements

Piloting the force at Future Tense is Karuna Agarwal, who brings with her over 10 years rich experience in recruitment and staffing across all levels. With her expertise, we have grown a multi-city clientele and service the HR needs of our clients, with care.

We firmly believe that our clients and candidates both possess unique characters; both need to be aligned for a fruitful and productive relation. We seek to map more than just talent. We believe in mapping characters!