ECommerce Manager / Digital Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The EComm Manager/ Digital Manager oversees the development and utility of the brands. The holder will be required to conduct research on effective website layouts and features, advise on evidence-based and experimental changes to the platforms, and monitor the effectiveness of strategies by inspecting standardized metrics.

The job holder will be responsible for collaborating with cross functional partners to manage all aspects of the ECommerce business including business planning, content strategy, promotional campaigns, website design, user experience, customer service, web analytics and technologies.

What you will do:-

Description of Accountability:

Strategic and Planning
- Elaborate the vision at the Division level and set up the yearly strategic plan and the yearly budgets in accordance with the Brand's vision and mission
- Responsible for development of annual online brand P&L budget and commercial / trading plan formula ti on and delivery in conjunc ti on with regional team(s)
- Conduct strategic mee ti ngs with suppliers, regional teams...to nego ti ate commercial condi ti ons (margin, anima ti ons, exclusivity...).

Business Development/Rela ti onship Management
- Lead the implementa ti on of new business strategies and new partner rela ti onships to increase the reach of the Brand online
- Develop new business strategy, tac ti cal plans, and detailed business cases for new business development to ra ti onalize resource investments.
- Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L.

Web Analy ti cs Management
- Analyze web metrics and make recommenda ti ons to improve website performance including new ways to drive website traffic and revenue opportuni ti es.
- Compile and analyze search data and metrics to make decisions regarding business strategy.
- Perform click through rate, conversion, spend and crea ti ve analysis to iden ti fy growth/op ti miza ti on opportuni ti es.

Product Management
- Execute product strategy based on strategic objectives, customer needs and Brand M&As.
- Hear the voice of the customer (and our associates) and represent it while working with various teams to build products that provide an unparalleled shopping experience by pu tti ng the customer first through iden ti fying their current and future needs, pain points, and dreams.
- Communicate product priori ti es/direc ti on to relevant stakeholders
- Manage collabora ti on between teams (internal/external), and ensure accountability and ownership throughout the project work.
- Design, test and manage customer facing digital products to execute the vision of taking customer interac ti on to a new level, across multiple pla tf orms
- Conduct customer research and determine the user's story. Dra ft and build digital product concepts,
- MVPs and staged products independently; conduct A/B tests and deep dives into customer behavior/interac tio n (with data) to uncover opportuni ti es and drive business success
- Iden ti fy opportuni ti es, goals and determine metrics for analy ti cs. Grow digital products + services con ti nuously to ensure our ultimate objec ti ve: state of the art experiences.

CX/UX:
- Plan and execute large scale CX/UX development/improvement projects in coordination with external service providers
- Create suppor ti ng project documenta ti on and plan work streams; track and review product work/direc ti on on a regular basis.
- Lead the priori ti za ti on of product development needs

Requirements

Required Skills to be successful:
- Strong analytical skills
- Very strong commercial awareness and creative skills.
- Proven negotiation skills.
- Decisive and able to work in a super fast paced environment
- Strong communication, analytical and organizational skills.
- Display delegation skills, priorities within delegated tasks and manage deadlines.
- Practice excellent time management skills and ability to cope under pressure

What equips you for the role:
- Bachelor Degree (Masters Preferred)
- 8-10 years' experience in eCommerce, Social media management, SEO, SEM, Web Application etc.
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
- Attention to Detail
- Highly Numerate
- Product Confident
- Good Communicator

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.