Fault Management Support Engineer

Job description / Role

NOTE: Saudi Nationals are first preference

Job Description:

• Troubleshooting of all Non Telecom BSS related issues
• Customer complaint handling and resolution for all Non Telecom issues
• The first owner for all Non Telecom related issues
• To be responsible for all LL, Access, Power, Power Bill Payment, etc related issues
• Management of all Non Telecom related issues
• Assist in competence development of FM Subcontractors’ staff in resolution of faults related to non telecom faults

Requirements

NOTE: Saudi Nationals are first preference

Skills:

• Some knowledge in Telecom
• Equipment
• Network maintenance / Troubleshooting focused.
• Good team player
• Time Management

Experience:

• Less than 1 year of relevant working experience

Education:

• 4 Year University degree
• Other Requirements
• Good communication skills
• Proficiency in English language
• Good with all office applications, especially Excel, Word, PowerPoint & Access

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.