Finance & Insurance Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

As the Finance and Insurance Manager within a dealership in Saudi Arabia, your primary focus is to efficiently manage the F&I (Finance & Insurance) process and drive sales. This includes achieving both personal and team targets set by the business. Your responsibilities encompass facilitating the sale of the maximum number of new and used vehicles, optimizing the sales of value-added products, and enhancing the sales of both conventional and Islamic Finance products. The ultimate goal is to maximize profits for the company while ensuring customer engagement remains paramount. You will take ownership of the end-to-end F&I (Finance & Insurance) performance and results, ensuring effective recording of customer data on our system, and managing the documentation flow between our business and banks.

What you will do:
- Be able to demonstrate the skills, knowledge and controls required to manage
- Work with the Branch Sales Manager to deliver and grow F&I (Finance & Insurance) revenue
- Adhere to SOP'S (Standard Operating Procedures) to deliver expected IPRU (Income Per Retail Unit) & KPI levels set for the Brand and Branch
- Ensure all customers are second faced 100% of the time
- Ensure customers are given the world's warmest welcome and are made to feel special. Be transparent at all times and make the buying experience easy and personal always
- Ensure that quality time is spent with customers by asking relevant questions. Record the answers on system to allow the correct selection of vehicle and value added products for every customer
- Have a meeting with the Sales Executives to discuss vehicle and value added product selection for individual customers
- Coach the Sales Executives through the structure of the offer to be presented to the customer.
- Second face every customer before they leave the showroom.
- Maintain and develop relationship with new and existing customers to ensure continued customer loyalty to the brand.
- Ensure you and your Sales Executives are fully trained in products processes and systems required to achieve targets.
- Ensure you are aware of all competitor products by doing mystery shopping exercises and collecting data directly from competitor showrooms.

Requirements

Required skills to be successful:
- Experience in selling finance and insurance products
- Experience in customer facing roles (Arabic speaking ideal)
- Ability to manage sales staff in the referral of customers to the F&I (Finance & Insurance) Manager.
- Experience and proficient in problem solving and decision making

About the team:
This role will be reporting to the Head of Sales.

What equips you for the role:
- Bachelor in Accountancy, Finance or a related subject
- Professional communication and presentational (written and verbal) skills
- Excellent interpersonal skills and high level of emotional intelligence
- Excellent customer interaction skills
- At least 3 years' experience finance, banking or automotive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands such as Polestar and BYD.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.