Front Office Manager

Job description / Role

Company Description

Why work for Accor?

At Accor we believe that learning is a way of life. Our world-class learning organisation, known as 'Accor Academy ', forms part of an eco-system of regional learning hubs across the globe. We are learning experts that partner with the business to ensure that Heartist everywhere have access to continuous learning and development opportunities that both drive performance and build capability. We provide a variety of learning solutions, leadership development and pre-opening support to hotels and business units across the Middle East, Africa and Turkey hub, our valued and talented colleagues who place the heart at the centre of everything they do.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

Job Description

Front Office Manager

- Train and develop the front office team in the departmental operating standards
- Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
- Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
- To lead daily concierge and front office briefings and monthly employee meetings
- To have a complete understanding of and to adhere to Accor Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Talent & Culture.

Requirements

Your experience and skills include:

- Relevant sales experience for 3-5 years in a similar role.
- Preferred experience in pre opening hotels.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem solving abilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.