Posted
Ref: RP714-16075
Job description / Role
Job Description
• Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines set by the pertaining standards.
• Monitors appropriate standards of conduct and all issues regarding the hotel employee handbook.
• Assists the Guest Service Centre Manager in controlling and maintaining records with regard to staffing levels, overtime, vacations, holidays and personal days.
• Reports all operation defects and guest related complaints / comments daily to the Front Office Manager
• Ensures training is carried out efficiently within the department
• Responds to all guest requests and ensure that the guest receives prompt attention and follows up on outstanding jobs and reports any incidents to the Front Office Manager.
• Assists the Guest Service Centre Manager in monitoring and tracking trends in service deficiencies to improve the hotel operation.
• Performs all additional tasks required by management in relation to the job.
• When busy carries out the duties of GSA
Requirements
Qualifications
• Must be Saudi
• With Experience
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.