Job closed
Ref: RP714-16672
Job description / Role
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description
Reporting to Front Office Manager, dotted line to the Managing Director FRSS Makkah responsibilities and essential projects include but are not limited to the following:
- Assist the Hotel Manager in monitoring, and analyzing Quality Standards and implementing all quality and performance improvements throughout the hotel.
- Bring together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction hotel and our online reputation.
- Implement programs that allow the continuous improvement of processes.
- Participate in the Orientation course explaining the operation of the main programs of Quality of the hotel.
- Participate daily in the operations briefing, all comments published in electronic media, and report of incidents.
- Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent.
Reporting to Front Office Manager, dotted line to the Managing Director FRSS Makkah responsibilities and essential projects include but are not limited to the following:
- Assist the Hotel Manager in monitoring, and analyzing Quality Standards and implementing all quality and performance improvements throughout the hotel.
- Bring together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction hotel and our online reputation.
- Implement programs that allow the continuous improvement of processes.
- Participate in the Orientation course explaining the operation of the main programs of Quality of the hotel.
- Participate daily in the operations briefing, all comments published in electronic media, and report of incidents.
- Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent.
Requirements
Qualifications
- Knowledge of statistics and general calculation (required)
- Knowledge of luxury hotel standards (required)
- Know and interpret Quality indicators (required)
- Use and management of quality tools
- Knowledge in processes of continuous improvement (required)
- Knowledge of statistics and general calculation, ability to analyze and process information.
- Ability to lead work in teams
- Knowledge of Microsoft Windows applications (required)
- Have advanced English level (required)
Additional Information
- Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.