Guest Relations Supervisor

Job description / Role

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Constantly apply standard operating procedures in your department.
- Check all the VIPs arrivals of the day and next day.
- Prepare the amenities request for all VIPs.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
- He/she will look after the profiles' update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record
- Perform the FD tasks when required
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Check all colleagues' grooming and hygiene standards of colleagues
- Constantly apply standard operating procedures in your department.
- Ensure that the check list done properly and sign the check list after the completion of the required shift's tasks.
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
- Adhere to hotel policies and procedure.
- Check the HK discrepancy report and update FDM, AFOM and FOM if required.
- Do the credit limit check on daily basis for all guest in house.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Requirements

Qualifications

- Minimum 1-2 years' experience in a similar role, within an international brand.
- Prior experience working with Opera and other related systems.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Fluency in English; additional languages are a plus.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.