Posted
Ref: RP714-16066
Job description / Role
Job Description
- Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time.
- To receive guest requests and to direct guests requests to responsible department.
- To receive all guest complaints and assist with related department / duty manager to resolve the problems.
- To receive and answer all guest inquiries
- Works with all major departments which serve guests directly or indirectly.
- Records all messages received and logged properly with time and maintain for reports, at the same time directs the guest requests to department responsible for handling the event within certain time frame and the department informs the Guest Service Centre upon completion of handling the event or the request.
- Contacts the guest as soon as he receives a sign of completion of the event in order to verify guest satisfaction and in doing so designates process concludes.
- Any delay in response of service to the guest's requests, leads to an alert to the head of the department in charge for swift action and investigation in case service is delayed due to some reason.
- Improve service delivery, efficiency and to improve follow up for all the guests staying Moevenpick Hotel Jeddah.
Requirements
Qualifications
- Must be Saudi
- With Experience
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.