Guest Services Associate

Job description / Role

Objectives:

This is a guest facing role in KSA's first and only LADIES ONLY Waterpark which ensures that all guests who visit enter with ease and are provided with exceptional guest care. The position welcomes guests to the park and ensures that they are informed about the rides, attractions, facilities and services, thus enhancing the guest experience. The position is responsible for selling tickets other products, services, and attractions, facilitating the entry and exit of guest through turnstiles, directing guests, and responsibly managing cash

Reporting to: Guest Services Manager

Duration: Open ended

Main responsibilities:
• Welcome guests in a warm, friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to Cash Control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, rides & attractions information and suggestions to guests, keeping them well informed and enhance/maximize their experience
• Consistently upsell and promote products, activities and services to generate additional revenue.
• Proactively anticipate, listen to guest’s needs & concerns, and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles ensuring guests with valid credentials enter/leave the park with ease
• Efficiently operate ticketing counters, annual pass counters, groups sales counters
• Efficiently operate locker & towel rental counters
• Manage Lost and Found counter according to park’s Lost and Found policy
• Conduct Guest Surveys as directed, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act/respond in any emergency situations while ensuring guest safety
• Fondly bid farewell to all guests exiting the park
• Participate in any evacuation (drill or real) if necessary
• Contribute to team effort by accomplishing results such as; revenue and per cap goals
• Work in extreme temperatures, indoors and outdoors, throughout the year
• Perform any additional tasks assigned by management

Requirements

Nature and length of previous experience:

Essential:
• None

Desirable:
• 1-year operational experience in a Guest or Customer Service setting
• Theme park/water park experience
• Cash handling experience

Soft Skills and Personality traits:

Essential:
• English and Arabic proficiency (spoken & written)
• Excellent interpersonal skills
• Basic computer knowledge
• Ability to work under pressure
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• Patience
• Empathy
• Ability to listen
• Analytical/Problem-solving skills
• High levels of respect and integrity

Gender Requirement:
• Female

Nationality Preference:
• Saudi

About the Company

Jenan Real Estate is a Saudi Closed Joint Stock company under foundation located at Al-Khobar in the Eastern province, specialized in the real estate development projects following the Islamic Sharia regulations.