Head Butler

Job description / Role

Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Identify and anticipate guests’ needs and ensure personalized service is provided
- Provide Food and Beverage services as required
- To supervise and serve at Fairmont Gold Lounge
- Assist with any plans or arrangements the guest intends to make during their stay
- Ensure that all requests from guests are made possible and are followed up on
- Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- To support the training of Butlers in best practice in service methods and hygiene standards.
- Other duties as assigned

Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service

Requirements

Qualifications:

- Previous customer related experience an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal and communication skills
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift
- Insert all requirements as needed

Visa Requirements:

Apply Today: Whether you're launching your career or seeking meaningful employment.

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests