Head of Call Center

Job description / Role

The Call Center Director contributes directly towards bringing our purpose to life, helping people live longer, healthier, happier lives, and making a better world.

Client Details

Our client is in the healthcare industry based in Jeddah.

Description

* Endeavours to enhance the impact of the Call Center from basic to world-class across industries.
* Develops and implements a comprehensive Call Center strategy aligned with organizational goals.
* Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and external customers.
* Assists the Managing Director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.
* Implements and optimizes call center processes to improve efficiency and effectiveness.
* Monitors and analyzes call center performance metrics, identifying areas for improvement.

Job Offer

* Attractive monthly salary
* Discretionary bonus
* Positive and supportive work environment

Requirements

* Bachelor's degree in business, management, or a related field (Masters degree may be preferred).
* Minimum of 13 -15 years experience in Call Center and/or Tele-Sales
* Detail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.