Head of Marketing

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
Responsible to build brand equity for a new electric mobility brand operating with Al-Futtaim in the KSA. It aims to build brand awareness and consumer consideration for the new electric mobility brand consistently across KSA from a currently low or non-existent level. The role focuses on creating rapid growth through digital-first, customer centric marketing campaigns, on-line and off-line activations, and events, as well as defining & executing a competitive product lifecycle and pricing strategy. The primary performance target is building the top of funnel, creating exemplary customer experience across all brand touchpoints up to the point of sale, whether it be new, used, fleet or aftersales.

What you will do:
Marketing Strategy : in collaboration with the Central UAE Marketing team
- Establish and grow all new electric mobility in KSA and driving brand awareness, consideration, and relevance amongst the target audiences.
- Drive market share growth through development of brand equity and improved customer loyalty.
- Develop the marketing strategy and execute the marketing plans in KSA consistent with the overall global marketing strategy and implementation roadmap. This includes product launches and driving awareness for existing product lines & brand communication.
- The main liaison with the principal, collaborating with their global marketing teams to understand the global and regional strategic initiatives.
- Managing OEM relationships that result in long-term success for both the OEM and Al Futtaim, through close collaboration and communication.
- Drive digital-first, consumer centric approach across all aspects of the business together with global team.

Activation & Campaigns : in collaboration with the Central UAE marketing team
- Create data driven campaign planning processes for all brands.
- Manage and coordinate external agency partners.
- Lead, activate & execute consumer communications across all channels.
- Oversee social media, and community management channels.
- Sustain a performance measurement framework across key platforms to drive sustainable growth and continuous improvement.
- Responsible for financial planning and reporting (paired with KPI framework to deliver campaign attribution/ROI measurement).
- Explore and implement best in class practices from our partner OEM in other markets, as well as across the industry.

Customer Experience: in collaboration with Central UAE marketing team
- Deliver exemplary Customer Experience (CX) across all brand touchpoints by leveraging key brand propositions and assets.
- Improving Customer Experience in sales spaces and workshops by supporting Sales and After Sales Front line teams with Merchandizing, Training, & POS materials.

Team Management:
- Create a high growth mindset team.
- Drive a talent development system that creates marketing talents who are recruited correctly, developed, coached, and engaged through performance management, learning, development & succession planning.
- Lead a lean and effective Marketing structure & team.
- Drive performance of Marketing team through measurable KPIs.
- Ensure 100% compliance with Standard Operating Procedures.
- Drive Al-Futtaim Values in workplace.

Requirements

Required skills to be successful:
- Previous management experience in a fast-paced environment.
- Deep understanding of all marketing disciplines (digital, CRM, social media, media).
- Ability to cope with ambiguous situations.
- Willingness to unlearn and adopt quickly to new circumstances.

About the Team:
This role will be reporting directly to the Managing Director.

What equips you for the role:
Education: A university degree is preferred in Business, Marketing. MBA from a globally recognized business school is highly preferable.

Minimum Experience and Knowledge:
- 15 years+ experience in brand, marketing, and product - ideally within the Automotive/ Mobility industry.
- Brand expert with experience in building brand equity particularly in new markets with new high value products.
- Previous experience in high-growth businesses and start-ups is highly preferable.
- Experience delivering strategies with high Customer Centric approach that are customer relationship driven and has developed effective customer relationship and community management programmes.
- Extensive experience of digital-first marketing strategies

Job-Specific/Technical Skills required to complete the tasks:
- Strategic and structured business, sales & marketing understanding - long term and short term
- Clear strategic thinking, and ability to create buy-in and influence at a senior level through formalized proposals and business cases.
- Strong generalist marketing and CRM capability
- Product Planning, Pricing, B2C and B2B sales, Advertising offline and online
- Strong communication skills with customers, internal stakeholders, and members of the retail team.
- Ability to lead and motivate others through strong leadership skills, whether through direct line management or via a matrix setup.
- Excellent analytical and agile project management skills

Behavioural Competencies: Bias for action, growth mindset, empathy, optimism.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.