Head of Retail

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The Head of Retail will be responsible for Profit & Loss growth of Electric Mobility brand in the Saudi Arabia through implementation of a consistent and exemplary customer experience in line with the brand and Al-Futtaim Electric Mobility guidelines and customer journey, to deliver on the network performance in new car sales, certified pre-owned vehicle sales, financing and retail after-sales service as well as ensuring stock levels are optimised.

What you will do:
- Establish a world-class retail organisation and customer experience by implementing a retail sales strategy and proposition that leads to improvements in overall retail performance, customer loyalty and profit growth
- Drive the successful financial performance and customer satisfaction for retail via shared accountabilities with the Al-Futtaim Automotive and Emerging Electric Mobility Brand teams as well as Al-Futtaim financial services
- Provide Electric Mobility retail customers with an outstanding end-to-end customer journey according to the brand and Al-Futtaim guidelines and ensure the Retail team deliver a consistent retail experience through physical and digital channels
- Support and coordinate the development and implementation the Electric Mobility automotive brand digital experience (including e-commerce)
- Drive revenue and profit to achieve the budgeted target on net sales, gross margins, and net profit for the entire retail business in Electric Mobility including sales, service and parts ensuring stock levels are optimized
- Manage Electric Mobility brand specific Sales & Aftersales financial budgetary goals and forecasts
- Lead on penetration of service & extended warranty plans
- Drive a talent development system that creates retail professionals who are recruited correctly, developed, coached and engaged through performance management, learning, development and succession planning
- Drive performance of retail team through measurable Key Performance Indicators

Requirements

Required skills to be successful:
- Expert knowledge of and experience in the retail automotive industry is essential
- Proven track record in establishing and driving best-in-class retail performance and customer experience in digital and/or high-end automotive dealerships/groups
- Commercial acumen - understands and has good grasp of the levers to improve Profit & Loss and retailing experience
- Previous experience in high-growth businesses and start-ups is highly preferable

About the Team:
This role will be reporting directly to the Managing Director - KSA and you will manage a high growth mindset team.

What equips you for the role:
- A business or university degree is preferred in Business, Engineering or Marketing. MBA from a globally recognized business school is highly preferable
- A genuine passion for customer experience and sustainability with a strong understanding of electric benefits in the Automotive industry
- Knowledge of the complete automotive business model and value chain.
- Has led rapid growth of brands into new markets including the set-up of Sales and Aftersales teams
- Has lead teams across a large region
- Proven track record in driving performance of automotive KPIs
- Sales expert
- Ideally has experience with Electric Mobility brands and/or luxury brands
- Ability to lead and motivate others through strong leadership skills, whether through direct line management or via a matrix setup
- Process orientated
- Profit and Loss financial management
- Automotive sales management
- Automotive aftersales management.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, Electric Mobility to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.