Job closed
Ref: QP731-09
Job description / Role
- Experience in managing Helpdesk team of 10 and above
- Experience in Call Center Management and Ticketing, Escalation Procedures
- Experience in working will Call Center and Ticketing System
- Good communication and Problem solving skills
Requirements
- Qualification: Diploma in Computer Hardware or Information Technology
- Work Experience: 4-5 years minimum
- ITIL Foundation/Service Manager Certification is Must and COBIT is a plus
- Experience in working will Call Center and Ticketing System
- Good communication and Problem solving skills
About the Company
Established in 1967, Midis Group, formerly MDS Holdings gave rise to MDS - Arabia Ltd.
Servicing emerging markets of the Middle East.
Providing professional and certified turnkey solutions for:
- Enterprise & Fault Tolerant Computer Solutions.
- Networking: LAN, WAN, Security, WLAN, …
- Structured Cabling Systems.
- S/W for Financial, Maintenance, Healthcare, etc..
- Site Preparation
- Electro-Mechanical systems (UPS, Precision A/C, Frequency Converters, Raised Floors, Chargers and Batteries, Fire Alarms , Fire Protection etc..).
- Power generation, Transmission and Distribution.
- Hospitality Systems (POS, access cards, etc…).