Hostess

Job description / Role

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Reporting to the Outlet Manager / Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Demonstrates Fairmont's Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with the Colleagues in Fairmont Makkah.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of F&B Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To follow all of safety and sanitation policies when handling food and beverage
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant

Requirements

Qualifications

- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.