Housekeeping Coordinator - Saudi National

Job description / Role

Company Description

"A passion for perfection"

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Makkah is Swissôtel's First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.

Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

- Consistently offer professional, friendly and engaging service
- Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.
- Process requests and delegates work assignments in a timely manner
- Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed
- Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
- Manage all shipping and receiving for Owners, Guests and Colleagues
- Provide administrative support to all areas of the Housekeeping department
- Work closely with all departments within the Lodge, communicating day to day updates and changes
- Address guest concerns and react quickly, logging and notifying proper departments as required
- Work closely with the Maintenance department to address necessary repairs
- Balance operational, administrative and Colleague needs
- Follow department policies, procedures and service standards
- Follow all safety and sanitation policies
- Other duties as assigned

Requirements

Qualifications

- Consistently offer professional, friendly and engaging service
- Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.
- Process requests and delegates work assignments in a timely manner
- Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed
- Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
- Manage all shipping and receiving for Owners, Guests and Colleagues
- Provide administrative support to all areas of the Housekeeping department
- Work closely with all departments within the Lodge, communicating day to day updates and changes
- Address guest concerns and react quickly, logging and notifying proper departments as required
- Work closely with the Maintenance department to address necessary repairs
- Balance operational, administrative and Colleague needs
- Follow department policies, procedures and service standards
- Follow all safety and sanitation policies
- Other duties as assigned

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.