HVAC Service Unit Manager

Job description / Role

• Maintains quality standards by supervising project-assigned staff and inspecting job sites.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Manages the assigned project within the time and cost estimates,
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Obtains acceptance and timely sign-off of the project by the customer.
• Facilitates invoicing and payments by verifying and approving project-related materials.
• Verifies punch list and warranty items are completed in a timely manner.
• Responsible for training and developing HVAC Field Technicians ,Makes recommendations for hiring staff .
• Supports HVAC Field Technicians by providing technical advice and offering guidance.
• Ensures the quality of work by reviewing technicians work.
• Assists in scheduling, organizing, and dispatching HVAC Field Technicians.
• Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
• Flexibility to work outside normal work hours/weekends, as required.
• Regular travel requirements with some overnight travel.
• Generate new customers

Supervisory Requirement:
Directly supervises HVAC Field Technicians in the Service process. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching and mentoring employees; and resolving problems.

Requirements

• Qualified Electrical or Mechanical Engineer possesses strong leadership good communication skills and Hands-on Experience in Maintenance of HVAC Operations, Maintenance and Installations.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum 10-15 years experience, out of which at least 5 years in GCC in well reputed large MEP Companies.
• Ability to work under pressure and flexibility to work long hours, if situation demands.
• Ability to work in a collaborative and diverse team environment.
• Must be well familiar with computer applications and capable of generating & presenting maintenance reports.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Must be based in Saudi Arabia with a transferable Iqama.

About the Company

Zamil Operations and Maintenance Company, Limited (Zamil O&M) was founded in 1977 by the Al Zamil family. It is a Saudi company owned by Zamil Group (95%) and Eastern Industrial Investment Company (5%). We are among the leading providers of operations and maintenance services in the Kingdom of Saudi Arabia and have executed complex operations and maintenance projects for commercial and government clients throughout the Kingdom even in remote and challenging locations.

Our expertise ranges from operation and maintenance of in-land and off-shore oil drilling facilities, chemical & petrochemical plants, hospitals, universities, residential camps, airports, airbases, engineering services, utilities (including gas metering stations, power stations, waste water, potable water, sea water cooling system, sewage treatment plant) - to renovations of structures in wood concrete and steel - to plantation of gardens, landscapes and lawns - to runway, roads, fence and barrier repairs - to electrical, mechanical, hydraulic equipment overhauls and repairs - to cleaning and janitorial services - to catering and housing operations - to equipment rental and manpower supply.