Job closed
Ref: HP639-999
Job description / Role
Line of Service
Internal Firm Services
Specialism
IFS - Administration
Management Level
Senior Associate
Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
Responsibilities
The Senior Associate EA provides support to either the Territory Senior Partner or Managing Partner together with other allocated partners and/or directors. This includes support for leadership meetings such as the MELT, Board and MEOC.
Financial
- Adhere to budget
Customer Diary management
- Extensive management of online diaries, book appointments and arrange meetings, updates as required
- Ensure Executive/s get to meetings on time with appropriate documentation
- Act as back up in managing other Executives' and Principals' diaries when their EAs are not available
Call management
- Handle and screen calls for Executive/s
- Take and pass messages to Executive/s in a timely manner
Email management
- Monitor Executives' email inboxes when they are out of the office or at meetings and taking action as necessary
Client relationships
- Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
- Assist other EAs during busy periods
Internal Process
- Meetings
- Pro-active planning for meetings and follow up actions (documents, papers needed…)
- Organise local internal and external meetings, including organising catering, IT requirements etc
- Meet and greet visitors
- Partner and Executive general admin
- Proofread and finalize documents when required i.e. presentations, proposals, letters
- General filing
- Client database management and marketing assistance when needed. Keeping Executive/s own contacts databases up to date
Learning and Growth
- Act as people manager for a number of Executive Assistants, sharing knowledge and experience and providing support and guidance in respect of their career and development
- Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
- Comply with PwC policies and procedures in all aspects of the role
- Build network of strong working relationships both internally and externally
- Assist with the organisation of PwC events as needed including dinners and outside events
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Requirements
Education
- Bachelor's degree
Language
- Fluency in spoken and written English, proficiency in Arabic is an advantage
Overall Experience
- 5+ years experience in a PA/EA role
Specific Experience
- Experience with a professional services firm preferred
- Prior people management/team lead experience preferred
Knowledge and Skills
- Role model in terms of self development, attitude and behaviours.
- Strong communication skills in order to escalate conflicts of interest and to liaise with all levels of staff.
- Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate.
- Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others.
- This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the EA function.
- Should possess a strong focus on customer service for both internal and external clients. Advocate best practice in this regard and demonstrate in role.
- Confidence to establish and develop relationships at all levels of seniority and demonstrate a proven ability to network effectively.
- Will need to keep up to date with EA best practice, changes to systems policies and procedures.
- Support and take ownership for assigned work/activities. Comfortable in multi-tasking, prioritisation and problem solving.
- Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so. Seeking direction from the Office Manager to support any necessary change within the teams.
- Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
About the Company
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.