IFS - Office Management - Senior Associate

PricewaterhouseCoopers

Riyadh, Saudi Arabia

Posted
Ref: HP639-999

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Administration

Management Level
Senior Associate

Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Responsibilities

The Senior Associate EA provides support to either the Territory Senior Partner or Managing Partner together with other allocated partners and/or directors. This includes support for leadership meetings such as the MELT, Board and MEOC.

Financial

- Adhere to budget

Customer

- Diary management
- Extensive management of online diaries, book appointments and arrange meetings, updates as required
- Ensure Executive/s get to meetings on time with appropriate documentation
- Act as back up in managing other Executives' and Principals' diaries when their EAs are not available
- Call management
- Handle and screen calls for Executive/s
- Take and pass messages to Executive/s in a timely manner
- Email management
- Monitor Executives' email inboxes when they are out of the office or at meetings and taking action as necessary
- Client relationships
- Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
- Assist other EAs during busy periods

Internal Process

- Meetings
- Pro-active planning for meetings and follow up actions (documents, papers needed…)
- Organise local internal and external meetings, including organising catering, IT requirements etc
- Meet and greet visitors
- Partner and Executive general admin
- Proofread and finalize documents when required i.e. presentations, proposals, letters
- General filing
- Client database management and marketing assistance when needed. Keeping Executive/s own contacts databases up to date

Learning and Growth

- Act as people manager for a number of Executive Assistants, sharing knowledge and experience and providing support and guidance in respect of their career and development
- Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
- Comply with PwC policies and procedures in all aspects of the role
- Build network of strong working relationships both internally and externally
- Assist with the organisation of PwC events as needed including dinners and outside events
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Requirements

Education

- Bachelor's degree

Language

- Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience

- 5+ years experience in a PA/EA role

Specific Experience

- Experience with a professional services firm preferred
- Prior people management/team lead experience preferred

Knowledge and Skills

- Role model in terms of self development, attitude and behaviours.
- Strong communication skills in order to escalate conflicts of interest and to liaise with all levels of staff.
- Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate.
- Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others.
- This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the EA function.
- Should possess a strong focus on customer service for both internal and external clients. Advocate best practice in this regard and demonstrate in role.
- Confidence to establish and develop relationships at all levels of seniority and demonstrate a proven ability to network effectively.
- Will need to keep up to date with EA best practice, changes to systems policies and procedures.
- Support and take ownership for assigned work/activities. Comfortable in multi-tasking, prioritisation and problem solving.
- Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so. Seeking direction from the Office Manager to support any necessary change within the teams.
- Exercise confidentiality, discretion and personal sensitivity in all aspects of the role

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.