IT Administrator

Job description / Role

Maintain availability of network and resources and minimize downtime.
- Monitor server in a daily basis and check for disk saturation and free space. Check all of the event logs and understand and seek remedy for any critical errors and information.
- Check all necessary services up and running.
- Check Email, Lync and related services are running
- Do back up daily basis as per the written backup schedule and log manually
- Check all network points and cables for continuity to ensure a break free operation

Ensure Antivirus/Microsoft updates installed in all systems
- Maintain ePolicy Orchestrator to automate antivirus defense.
- Check SCCM reports and remediate for compliance towards Microsoft updates.
- Download every new updates released on McAfee site on time
- Ensure new client OS image is distributed on time.
- Distribute the updates to all staff and make sure they are updating their machines. Do some spot checks to ensure.

Software releases distribution and compliance
- Download or receive new firm licensed software releases from the site or from technology division and ensure deployment in each and every machine.
- Do spot check in all machines for any pirated software or D&T not approved software and report to Partner for any abuse.

Network Connectivity
- Make sure network connectivity is available to all servers in the LAN and across VPN connectivity to Global

Coretime Tempus Pro
- TRS support for all users and full coordination with accountant and assistance.

Purchase & maintenance
- Make sure DTT agreement is used while purchasing computers.
- Keep good relation with vendors and observe the machines for any hardware problems and repair it under the service agreement
- Awareness of modern computer devices and prices

Initiative
- Take initiative to recurring problems as part of problem management
- Study and recommend improving day-to-day operations related to office automation.

Inventory
- Keep up to date inventory of all computers and network devices.
- Miscellaneous
- AS/2 archiving
- Internet research on request
- Maintenance of hardware and software (include format, configure etc.)

Visit other offices on call/requirement basis for any emergency support calls and for routine checkup.

Requirements

- Bachelor-level degree in engineering, information technology, data communications, telecommunications, computer science, or equivalent educational or professional experience and/or qualifications. MCSE, CCNA and similar industry certifications preferred. Certified in ITIL V3 foundation.
- Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment.
- Proven record and experience in managing user based issues of 100+ user’s site. Ability to engage and learn.
- Proven ability in managing critical business response processes. These include; infrastructure failures, virus outbreaks, system upgrades mandated by security vulnerabilities and emergency response. These processes include; escalation, notification and communications.
- Experience in supporting and managing data, messaging, and network services to large corporations or large external client base; able to work to meet deadlines and respond to requirements for change; able to draw on experiences to solve the most complex service and support problems.
- Preferred ability and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead and manage projects.
- Excellent oral and written communications ability. Must be able to communicate effectively with all levels of the organization.

Candidate Profile
- 4- 6 years of experience working in IT in an enterprise Windows 2008 / 2012 environment.
- Bachelor degree/ diploma with Computer Technology emphasis or equivalent.
- ITIL V3 foundation and MCP certified in any Microsoft technology
- Preferably MCSA for Windows 2012 certification and CCNA Certified.
- Extensive experience in administering Windows 2008/2012, Active Directory, and Network firewall.
- Working knowledge on Cisco switches and routers.
- Experience in Wireless access points, Telephone systems and Access control systems
- Proficiency in Microsoft SCCM, DPM server.
- Thorough understanding of office products like Microsoft outlook, Lync, Excel, Word etc..
- Conceptual understanding of LAN & WAN technologies.
- Thorough understanding of the Public network, name resolution, Certificate based authentication and Group Policies
- Working experience with setting up McAfee Anti-Virus desktop and ePO management system.
- Very strong skills in network, server and desktop support.
- Ability to successfully handle multiple tasks while under pressure.
- Excellent problem solving and communication skills, along with the ability to work both independently, and as part of a cross-functional team.

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity