IT Manager - KSA National

Job description / Role

This role will be based in Jeddah reporting to the General Manager. IT manager will provide sound technical leadership and strategic advice to the business on technology and will be in charge of planning, directing and designing the organization’s IT systems and infrastructure for its offices in KSA.

Responsibilities:

• IT Governance: Develop and implement IT standards, policies and procedures related to hardware, software, network and information security, aligned with IT governance frameworks (COBIT) and SAMA requirements.
• Infrastructure Management: Ensure secure and effective operation of all computer and communication systems, related applications, hardware and software used within the organisation. Consult with colleagues across departments to ascertain their needs and provide feasible facilities which meet user and business requirements.
• Oracle DBMS Management: Ensure secure and effective operation of Oracle Database Management System. Monitor performance, carry out capacity planning and manage parameters of primary and secondary Oracle instances. Maintain database standards, data dictionary and data classification. Control access privileges to the application. Manage the disaster recovery and security aspects.
• Application Portfolio Management: Ensure core insurance and re-insurance broking platforms, accounting, HR, business analytics and other decision support systems are operating as designed and efficiently. Analyse business requirements and act as liaison between business and application vendors in feasibility study, testing, implementation and support of IT solutions.
• IT Operations Management: Plan, lead and ensure day to day management of all IT operations, application support, infrastructure support and user support activities to facilitate uninterrupted operations of the business, ensuring compliance to the corporate IT strategy, ITSM and SAMA requirements. Maintain and improve the disaster recovery systems and infrastructure.
• Information Security Management: Design, document and update IT security policies and framework guidelines. Provide regular training to users in information security to increase awareness. Manage, follow up on and document security incidents. This includes identifying and preventing IT security breaches and attacks and taking whatever measures are needed to minimize impact in the case of identified security breaches.
• Vendor Management: Build a solid partnership with all service providers. Optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services. Analyse and review actual service performance of vendors against SLAs and OLAs. Provide regular reviews and reports on service performance and achievement.
• Project Management: Lead new initiatives focused on increasing efficiency and performance of systems. Plan, prioritize and execute the deliverables approved by senior management from start to completion stage achieving the goals and standards within the specified timeline and budget. Plan and manage change management activities.
• Budgeting: Based on the assessment on technological performance, forecast the requirements, prepare annual IT budget and track and communicate estimates and actuals to senior management.
• Documentation: Maintain logs, documentation, reports of activity with regards to all bugs, repairs, software updates and any other network related irregularities.

Requirements

Profile:

• Bachelor’s degree in computer science, information technology, software engineering or a related IT qualification.
• Minimum 10 years’ experience in information technology management preferably in insurance industry.
• Hands-on experience in managing and administering Oracle Database Management System, computer networks, operating systems, servers and software integration & interfaces.
• Strong knowledge of Information Security, data privacy and compliance. Preferably previous experience in implementation of IT security frameworks like ISO 27000 Series, COBIT and SAMA regulations.
• Passionate about technology and innovation, creative and solution driven with a positive attitude. Strong knowledge of IT trends & development.
• Fluent in English, able to communicate effectively and advise various stakeholders.
• Ability to work confidentially and independently with good time management skills.
• Structured, analytical and results orientated approach.
• Attention to detail & ability to operate effectively with all employee

About the Company

NASCO SAUDI ARABIA is the trade name of the insurance broking activity in Kingdom of Saudi Arabia.

Driven by a cohesive team experts in insurance and reinsurance broking, underwriting, as well as related insurance-specific services, such as consultancy and third party administration, we are always on hand to serve and guide our diverse clientele.