Key Account Manager

Job description / Role

Job Purpose:
In the assigned role of Key Account Manager, you will be responsible for acquiring and growing our most important key client accounts assigned to you in this role. You will build and maintain a strong trusted relationships with clients. You will be single point of contact for all key clients matters, understands clients needs clearly, work within organization to ensure clients timelines and help client to be successful.

Duties/Responsibilities:
• Develop new key accounts and maintain existing key account relationships between major key clients and organization.
• Owns an assigned list of key customers, named accounts and other accounts. End to End ownership of key accounts and named accounts
• Identify new projects, orders in pipeline with key accounts based on relationship and continuous communication.
• Delivers Year-on-Year aggressive Sales target growth for data communication products and solutions, for Industrial Automation projects and applications, to various customers and markets within Middle East Territory.
• Understand and support key client requirements, resolve queries to gain maximum confidence and to maximize business profits.
• Identify and develop local system integrators and partners to increase satisfaction of Easy World products and ensure successful implementation and support.
• Responsible to drive the specification of Easy World in OEM design, End user projects and standards, ensuring our brands are registered / listed with and approved by major end users/government entities.
• Meet customers regularly and update them about our products and services.
• Maintain at all times CRM system, ensuring all leads and opportunities are registered and followed up always, updated with relevant accurate data.
• Closely work with procurement, logistics, finance, sales and management team for placement of orders, deliveries, finance payment collections and exception approvals.
• Maintains and shares up to date knowledge of brands, systems, processes and policies.
• Follows all Easy World Group policies and procedures at all times.
• Collect Customer Surveys and analyse, record customer complaints and take corrective action
• Awareness on Quality Policy, Objectives and relevant procedures

Requirements

Skills/Abilities:
• Excellent Key Account Management Skills
• Strong business acumen and commercials understanding
• Excellent Communication skills, Presentation skills & Customer Relationship skills
• Excellent Interpersonal and Social Skills and ability to build a network and team environment in an organization.
• Excellent in Sales Strategy, Sales forecasting, Market mapping, Data analysis & Negotiations skills.
• Should have prior work experience managing & developing key accounts, brands distribution, identifying prospects of projects, having worked directly with key senior members in government sectors.
• Technical knowledge of Industrial Automation, PLC, SCADA, Networking, CCTV & Wireless Technology.

Education and Experience:
• Master’s Degree in Sales / Business management from recognized university
• Prior Experience of working in distribution of Industrial automation, Networking, Wireless, CCTV, Telecommunication product sales is preferred
• Thorough knowledge of local and international laws, regulations and policies regards to customs, excise, taxes and internal company processes.
• Sn Account Manager: 8-10 years of work experience as Account Manager in Similar industry.
• Key Account Manager: 5-7 years of work experience as Account Manager in Similar industry.

About the Company

Easy World Group Companies (eWorld) is a leading Value Added distributor and solution provider of data communication, Industrial automation and Telecommunication products in Middle East region.

Established in 2002, eWorld is a specialized distributor of leading edge mission critical, enterprise data, voice, security, and industrial networking as well as telecommunications products and solutions across the Middle East. We offer industry leading Networking and automation products backed up by our professional and experienced team to our valuable customers.

eWorld has a proven track record in providing end to end solutions for our diverse customer base and support our clients with a range of core competencies and value added services to ensure that our customers are returned best value for their investment and obtain products that meet their requirements perfectly.