Knowledge Manager

Job description / Role

• Accountable for the promotion and communication of the Service Operations Knowledge Management policy, processes and procedures;
• Accountable for ensuring that Knowledge Management process is fit for purpose, efficient and effective and aligned with Service Operations business requirements and strategy;
• Accountable for ensuring the Knowledge Management process meets governance, compliance;
• Accountable for the resolution of issues relating to the Knowledge Management process, its interfaces with other ITIL disciplines and other business functions;
• Review and approve new artifacts in ITSM Library;
• Responsible for resolving any issues escalated up to Knowledge Management Process Owner;
• Responsible for reviewing Knowledge Management process;
• Perform Knowledge Management process maturity assessments and reviews;
• Accountable for identifying and managing Knowledge Management process continual improvement opportunities.

Requirements

• Specialized knowledge of defining, documenting, implementing and managing Service Knowledge Managements Systems (SKMS).
• Excellent process documentation skills.
• Strong verbal, written, presentation and process documentation skills.
• Excellent Microsoft Office Skills.
• Minimum of 5 years experience in the Telecommunications Industry working in Knowledge Management associated with Information Communications Technology.
• ITIL V3 Expert.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.