Maintenance Engineer

Job description / Role

Job Description
- Responsible for performance of maintenance activities within all aspects of the maintenance department. This includes doing all maintenance visits (Preventive and Corrective Maintenance activities), managing assigned technicians, setting priorities and maintaining good customer relations
- Ensure efficient processes, health and safety are implemented.
- Perform all service activities provided for clients during warranty and annual maintenance contracts.
- Maintain quality aspects of all technical services and maintenance provided to clients.
- Solve technical client problems and maintain solid relationships with the clients.
- Manage call handling activities for service calls received from clients.
- Prepare and submit visit activity reports to the Maintenance Team Leader.
- Provide feedback to the Maintenance Team Leader on Client's feedback if any.

Requirements

Personal Skills
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- Excellent report writing skills
- Excellent command of English
- Ability to learn, understand, and apply new Systems technologies

Technical Skills
- Has a good knowledge in ELV systems (PA, AV, Access control, CCTV, Networking, FA, IPTV, Intercom, and Digital signage)
- Minimum 2-5 years of experience in a relevant field especially Low Current Systems.
- Bachelor of Engineering with a specialization in Electrical, Mechanical or Communication Engineering.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.