Master Technician

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
To deal with the inspection, diagnosing and repair of electric mobility brand using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right process, to provide unique customer experience in order to improve customer retention in compliance with OEM (EV Brand Corporation) standards.

What you will do:
- Diagnose complex system faults through to preventive maintenance on electric mobility brand.
- Support, coach and guide other members of the team in the workshop by advising diagnosis procedures and efficient / correct work procedures
- Ensuring quality by producing extremely low level of return/repeat jobs
- Developing high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support and the Customer.
- Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools and equipment etc.
- To make electric mobility brand safe to be worked on by junior technicians.
- Provide technical input to spare parts staff to assist in correct part and tooling identification and supply.
- Maintain safe work environment for anyone work on or near electric mobility brand, working closely with HSSE and providing recommendations as required.

Required skills to be successful:
- Ability to operate without direct supervision
- A high-level of understanding of mechanical and electrical systems
- An appreciation of high-voltage systems and the safety required to operate with them
- Very organised in approach with the skills to plan and share data on progress
- Strong IT skills and interested in working with mechanical and electric vehicles systems and excellent skills in supporting less experienced technicians

Requirements

About the Team:
This role will be reporting directly to workshop manager / Supervisor.

What equips you for the role:
- Technical certification diploma, ITI, ATA, IMI or equivalent
- IMI EV Level 3 or 4 - Advantage / Priority
- Master Technician certification or industry equivalent
- In depth knowledge and experience of EV components and systems both high and low voltage
- 5-7 years' experience as Diagnostic Technician, retail automotive experience.
- Must have valid KSA driving license.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.