Onboarding Officer

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Onboarding Officer is responsible for the Hybrid Onboarding People Experience journey across the Group.

The Chalhoub Onboarding Officer will create and nurture relationships with the HR Services, Administration & Talent Acquisition teams and builds the necessary processes & procedures around the neighboring departments to support the new Hybrid Onboarding People Experience Journey across the group.
Key Responsibilities

- High level of service excellence through, people experience, processes & technology
- Set up, governs, and create regular communication channel through 'Onboarding@chalhoub.com' mailbox for all eight countries across the group
- Ensure New Joiner is being welcomed by receptionist & HR Services at relevant office/retail/warehouse locations
- Planning, execution, and delivery of the New Joiner welcome message & gifts on their desk
- Relevant check points in place to ensure New Joiner receives new IT equipment set up and is introduced to IT tools & remote working in partnership with Line Manager
- Relevant check points in place, in partnership with Line Manager to ensure New Joiner is given access to folders, shared drive
- Relevant check points in place to ensure New Joiner meets Line Manager, Team, People Partner & stakeholders in 1st week (incl. attending team meetings) and given office tour
- Partners with People & Culture/People Experience to ensure New Joiner receives welcome email from Comms + link to First Day, First month & First three-month pulse survey(s)
- Relevant check points in place to ensure New Joiner attends 2hrs induction session & joins 'New Joiner' Community in partnership with People Experience Lead and L&D
- Runs the new joiner community for new hires to attend in the first 3 months with people experience & culture
- Relevant check points in place to ensure New Joiner is introduced to ONEChalhoub Onboarding Page on 1st day
- Relevant check points in place to ensure New Joiner is introduced to Chalhoub University & extended communities D&I, Sustainability & Culture
- Relevant check points in place to ensure New Joiner is introduced to Muse, Loyalty, Discounts + NOTE
- Relevant check points in place to ensure New Joiner is invited for lunch with Line Manager & Team
- Relevant check points in place to ensure New Joiner attends Brand/ Functional Induction and the all-New Joiners web meeting with Patrick/BoP representation

Requirements

What you'll need to succeed

- Experience in Relevant Fields
- Should be able to maintain confidentiality at all times
- Should possess good communication skills (Verbal and written)


What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.