Operations Transformation Manager

Job description / Role

Consulting | Talent standards

Operations Transformation - Manager

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

A career in consulting with Deloitte & Touche Middle East will engage your skills as a strategist, giving you a key role in the planning, growth and structure of businesses. However, we are not simply looking for people who know how to think, but who can display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, consulting at Deloitte requires specialist skills that embrace areas such as strategy, operations, financials, people management and technology. If you like a challenge and the opportunity to make a positive difference in the business world, we will provide you with a professional environment geared to your growth and helping you achieve excellence in this field.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity

During your tenure as a Manager in Operations Transformation, you will demonstrate and develop your capabilities in the following areas:

- Prepare project plan to meet objectives within established budget and timeline and recognizes when plans should be adjusted to meet objectives
- Develop budget, scope and staffing recommendations based on understanding of client budget and project economics
- Foster a team environment that builds accountability for and commitment to meeting engagement objectives
- Identify relevant business trends, economic forces, and industry practices and apply it to client context and engagement objectives
- Interpret and synthesize data, exercise professional skepticism to challenge data, and identify meaningful insights to develop recommendations that most effectively support a client's business objectives
- Ability to identify and transform opportunities into solutions that drive business value for our clients
- Assess the financial aspects of business opportunities; identify and quantify financial and non-financial benefits of proposed solutions
- Ability to incorporate financial information when evaluating business opportunities and making recommendations
- Understand the larger ecosystem within which the client operates; and leverage knowledge to facilitate discussions about potential solutions to the client's most pressing business problems
- Make the case for transformational change and guide the C-suite through the transformation journey
- Demonstrate high competence in areas of expertise and use knowledge to make an impact on clients and team
- Seek new opportunities for team using strong client relationships coupled with operational excellence consistently delivered to new and existing clients
- Demonstrate strong industry expertise and use it to provide context-driven advice and services to the clients
- Demonstrate strong expertise in Business Operations competencies such as business model transformation, operating model transformation, operational excellence, business process optimization and reengineering, and programme / project management
- Articulate how new and emerging technologies enable our clients' core business, such as the use of Robotic Process Automation (RPA), Artificial Intelligence (AI), IoT, Blockchain and Cloud solutions.
- Leverage and adapt analytical solutions to support operating model design and transformation
- Stay current on emerging technologies, standards and applications within chosen sector and domain, and demonstrate ability to articulate how technology enables and differentiates organizations and amplifies their success
- Build a global network of subject matter experts within chosen sector and leverages global collateral to support sales pursuits and engagement.
- Contribute to client's technology agenda based on emerging business and technology trends, competitor landscape, and leading practices within functional or sector domain
- Use proven leading practice, value-centered, industry-tailored solutions

Leadership Capabilities:

- Act as a role model, embracing and living our purpose and values, and recognizing others for their impact
- Develop high-performing people and teams through challenging and meaningful opportunities
- Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
- Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Understand key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Requirements

Qualifications:

- An undergraduate degree in Economics, Business Administration, Finance or Industrial Engineering, MBA or a relevant Master degree or certificate is a plus
- At least 6 to 8 years of experience in Management Consulting Firm. Experience in big four companies is a plus
- Ability to apply knowledge of structure, functions, and procedures in solving organizational problems and to develop methods for implementing prescribed systems with the capability to predict the effect of changes recommended or instituted.
- Fluency in written and spoken English and Arabic is a plus
- Strong proficiency in MS office applications especially Excel, Word, PowerPoint, and with a general understanding of data analysis techniques
- Ability to think strategically and assist in the organization and management of a multi-disciplinary team; ability to explore new opportunities and sell additional services to new and existing clients
- Ability to conduct extensive research to provide expert insights and recommendations to clients and team
- Certifications in related methodologies including PMP, Lean Six Sigma, BPR techniques and implementation methodologies beneficial
- Full mobility travel

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity