Product & Handover Specialist

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
- Welcoming customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers' requirements.
- Consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a vehicle, setup the vehicle for the customer, going through all the features of the vehicle and able to answer any question related to electric mobility and the brand.

What you will do:
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
- Providing excellent and a delightful customer experience as per company policy and procedures
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
- Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured "one offer" journey
- Logging Visits (including time, date and visitor details)
- Capture customer data in DMS (test drive, ID details, email address, etc.).
- Maintaining an up-to-date knowledge of personnel and procedures
- Vehicle preparation according to standards.
- Handover vehicles to customers in a customer focused and tailored manner.
- Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements
- Ensure knowledge of competition activities to be able to counter customer arguments.

Requirements

Required Skills to be successful:
- Excellent customer relations skills
- Out-going, engaging and builds rapport easily
- Team player
- Proactive, hardworking, motivated approach
- Communication skills
- Timely resolution
- Proficient in Microsoft Office

About the Team:
- Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

What equips you for the role:
- Diploma or Bachelor's Degree
- 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
- Proficient in English, Arabic advantageous
- Valid Saudi driver's license

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.