Quality and Operations Manager

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Information Technology (IT)

Management Level
Manager

Job Description & Summary

Job Summary:
The Quality & Operations Manager is part of the Quality & Operations team supporting the Consulting line of service.
The objective of the Quality & Operations Manager is to be responsible for driving the Engagement Quality Review programme with the wider Engagement Quality Review team.
The Quality and Operations Manager will continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk.
Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People.

Customer - Quality
- Support the Consulting line of service, Engagement Quality Review programme, ensuring a quality delivery to deadline, including:
- Working with Salesforce and other internal systems in identifying engagements for review
- Stakeholder management and coordination of the reviews
- Reviewing engagement documentation and financials
- Conducting interviews with engagement team members, Partners and Clients
- Drafting the review report
- Responsible for supporting on continuous review of the programmes to implement improvements and ways in which to better add value to the Businesses
- Consider ways in which efficiencies and greater data outputs can be gained through each of the quality programmes, individually as well as looking at them as a whole
- Responsible for reporting and presenting the outcomes in a seamless manner, through digital tools
- Responsible for supporting on continuous improvements and innovative ideas
- Support in the continuous review and improvement of quality through the engagement lifecycle, identifying ways in which we can deliver a distinctive quality experience, manage delivery risk and make R&Q easier to do business with

Learning and Growth
- Adhere to policies and procedures
- Building cross-functional relationships as needed

Requirements

Education
- A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience

Language
- Fluency in English required, proficiency in Arabic is advantageous

Overall Experience
- 4+ years of relevant experience
- Specific Experience
- Experience in the Professional Services industry in a top tier Big 4 firm preferred
- Strong project finance knowledge is preferred

Knowledge and Skills
- Strong analytical skills
- Problem solving skills
- Risk averse/risk management skills
- Process oriented
- Organization skills
- Thoroughness and eye for detail
- Time management skills and proactivity
- Strong verbal and written communication skills
- Ethical conduct
- A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.