Posted
Ref: SP698-16

Job description / Role

Employment: Full Time

An exciting opportunity to be a part of our facilities management business to manage a panel of services for a flagship building in KSA with high standards.

The Front of House position is a customer-oriented role which requires a friendly, pro-active and can do attitude where the needs of the customer are treated as paramount. You will be responsible for the end-to-end care of all staff and visitor on site Also, you will be responsible and accountable for all activities within their remit and should highlight or escalate any concerns which may impact the client’s reputation.

This is an exciting opportunity for any candidate who will be representing Macro, delivering business first-class service to support complex, multi-disciplined site and the requirements of the client.

Main Responsibilities:

Monitoring all areas and deep check that previous issues have been dealt with or closed off satisfactorily.

Performing routine inventory duties including monitoring and maintaining current inventory levels

Reception cover including greeting of all guests and VIP visitors to reception.

Handling corporate events by assisting with set up of venue and provide assistance to meet requirements.

Ensuring that the look and feel of the reception area is maintained to a high standard.

Ensuring that calls are answered in a professional and timely manner and that all inquiries are dealt with in accordance with service standards and response times.

Demonstrating attention to detail and ownership of the processes relating to the areas of responsibility.

Assisting with clients reports as required.

Client Focus (Deliver to the client what we promise).

Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.

Carrying out other reasonable duties as may be required by the line manager.

Requirements:

Experience in a similar role would be preferred.

Front Office experience (reception).

Good people management skills.
     
Ability to deliver and manage associates’ satisfaction and engagement.

Excellent communication skills both written and oral.

Capable of establishing a good relationship with clients, customers and service providers.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.

About the Company

Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands.

Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations.

Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions.

For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.

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Receptionist salaries in Saudi Arabia

Average monthly compensation
SAR 4,000

Breakdown available for industries, cities and years of experience