Reservations Specialist (Saudi National)

Job description / Role

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Job Description

You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Summary of Responsibilities :

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
- Update reservations ensuring a flawless check in and check out process.
- Answer telephone and email inquiries in a timely manner.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Take ownership of the guest's request and ensure follow up according to the hotel's standards.
- Follow department policies, procedures and service standards.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Other duties as assigned.

Requirements

Qualifications:

- Computer literate in Microsoft Window applications required.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Guest focused personality is essential; experience is an asset.
- Preferably prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
- Fluency in both Arabic & English.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.