Reservations Supervisor

Job description / Role

Reservations Supervisor -SAUDI NATIONALS

You are the beginning of an exceptional guest experience. As a Reservations Supervisor, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! You will help to contribute towards the promoting and selling of Banyan Tree Al Ula and facilities.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Take telephone enquiries using appropriate level of efficiency and sales technique
- Process enquiries ensuring they are entered correctly into PM and MFR in accordance to guests needs and the Hotels requirements
- Respond to enquiries via the website, Email and letter in a timely manner
- Sell the rates, which are indicated in the calendar, always endeavouring to upgrade the guests.
- Have good knowledge of the Resort facilities - Spa, Food and Beverage outlets, in order that these facilities can be sold to the guest.
- Booking of Restaurants on the resort, and ensuring that these bookings are communicated to the outlets
- Assisting with the procedure of group bookings - inputting of rooming lists and group amendments
- Have sufficient knowledge of the packages that are available including Valentines, Easter, Eid, Christmas and New Year in order that these can be sold
- Supervise the department on a day to day basis
- Allocate tasks to the Reservation Agents
- Conduct training with the Reservation Agents
- Produce an action plan to support the departments colleague engagement results
- Undertake tasks in a timely manner that have been delegated to you by the Reservations Manager

Requirements

Your experience and skills include:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus.

Your team and working environment:

Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience. Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla's nature, art, and ancestry.

Saudi Nationals currently holding this position are encouraged to apply.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.