Retail Store Manager

Job description / Role

Duties:
- Plan and assign clearly understood daily sales targets to store colleagues and provide support as and when required to ensure store sales targets are achieved
- In-store Promotions and Visual Merchandising
- Implement in-store promotions by ensuring price changes and visual merchandising are carried out effectively as per the brand guidelines.

Staff Planning and Organizing
- Plan and organize optimal staff levels as per business requirements and delegate tasks to ensure store objectives are achieved in an efficient manner.

Performance Management
- Follow induction program of probationary employees to ensure their performance development objectives are set and reviewed on monthly basis, and 3 month/5 month performance assessments are done on time.
- Conduct performance appraisal as per company performance management policy to ensure successful ‘yearly performance appraisal’ of store colleagues is done, and performance development objectives are set and agreed with the store colleagues.
- Take initiative to train and develop store colleagues and coordinate with Training Department to ensure staff training needs are met.
- Identify star performers and develop their skills to ensure effective succession planning is place.

Stock Management
- Co-ordinate with Brand Management and Distribution Centre on stock deliveries, defective items, stock recalls and pull outs to ensure store has correct stock levels to maximize sales opportunities.
- Establish due diligence to ensure store colleagues are complying with all the contents of The One File and The SOP File; assist Audit and Loss Prevention team in carrying out annual stock take and spot checks
- Track and evaluate brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.

Customer Service
- Promote a culture of excellent customer service, leading by example on the sales floor to ensure customer queries and complaints are addressed and resolved efficiently, and only relevant customer complaints are escalated to the Customer Service Department.
- Manage store standards and health & safety procedures to ensure store is in compliance with all operational policies, procedures, practices, and corporate directives.

General Administration
- Co-ordinate with the Mall Management and External Agencies to ensure necessary approvals are obtained in time to carryout various store activities complying with the Mall Management guidelines
-Monitor store colleagues time and attendance to ensure compliance with the Biometric Attendance System and to ascertain weekly attendance submission to the Payroll Function.
- Maintain stores colleagues’ personal hygiene and grooming standards and address disciplinary issues to ensure smooth store operations.

Requirements

- Should be on transferable Iqama
- Minimum 3-5 years retail store management experience
- Must have fashion/lifestyle/apparel background
- Must be well with languages of English and Arabic
- Should have bachelor degree in business management or related

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.

We are proud to be one of the top 10 retailers in the Gulf region with:

• More than three decades experience managing international brands in local environments
• A prestigious portfolio of world class brand partners
• Anchor tenancy in all major GCC shopping malls
• A proven track record of securing exclusive retail and distributor agreements
• An experienced management team
• Strong customer relationships