Sales Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
- The Sales Manager in Dammam is responsible in managing the sales functions for the assigned specific portfolio by executing sales strategies. Ensure that the sales team adheres to the company mission, vision, and values by monitoring the application of standard operating procedures.

What you will do:
- Supervises daily performance of sales team by following up on vehicle sales achievements and value-added products, moreover, taking part in non-regular transactions during peak season to ensure the required sales target is achieved.
- Manage sales teams to achieve pre-determined operational targets by providing and analysing business plans to meet operation targets determined by the management.
- Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
- Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members.
- Address customer complaints that require support to the Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets.
- Coach sales team members to deliver a consistent standard of Customer Care, while taking actions to develop individuals for future growth within the organization.
- Supervises the sales team activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.
- Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales.
- Meet with the Sales team to update on product knowledge and infrastructure through regular discussion and sharing information to enhance sales team confidence and performance.
- Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

Requirements

Required skills to be successful:
- Bachelor's Degree or Equivalent.
- Minimum of 3 years experience in a client-oriented retail luxury environment.
- Minimum of 3 years experience in leadership and people management.
- This role will require a valid driving license, an acceptable safe driving record, and the ability to work evenings and weekends.

About the team:
- This role will be reporting to the Dealer Principal and you will manage a high growth mindset team.

What equips you for the role:
- Customer (Guest) and Personal Service: This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Basic Knowledge of business and management principles involved in resource allocation, and coordination of people and resources.
- Basic Knowledge of business and management principles involved in resource allocation, and coordination of people and resources.
- Sales and Marketing: Basic knowledge of principles and methods for promoting and selling products or services. This includes basic marketing strategy and sales techniques, product demonstration and sales control systems.
- Financial and Accounting: General knowledge of Accounting and Financial principles and procedures.
- Time Management: Managing one's own time and the time of others.
- Monitoring: Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Computer Skills: Job requires the knowledge in worksheets, word processing, presentation, and database management.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.