Senior Associate - Quality and Operations

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Risk & Quality (R&Q)

Management Level
Senior Associate

Job Description & Summary
A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You'll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC's regulatory, litigation, and reputational risk.

Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you'll provide advice to business teams within PwC on sound contract provisions, standards and approaches in accordance with PwC policies, principles and standards.

Primary duties and responsibilities

- Engagement Compliance Reviews (ECRs) - Reviewer
- Support the ECRs Lead with tracking and reporting on status and progress of reviews
- Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
- Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
- Monitoring and analysis of various risk statuses related to the engagements for our key priority client
- Supporting the Engagement Quality Reviews (EQRs) for the priority client. EQRs are a process of review and feedback from three perspectives of engagements, Clent, People and Firm
- Carry out all reviews in line with provided guidance and standards
- Identify gaps in information available and complete assessment checklist
- Support the reporting to various audiences as required, including the preparation of dashboards and reports
- Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff.
- Other digital and transformation initiatives - Support
- Be curious and forward thinking in identifying new ways of working, systems and process enhancements
- Support the Quality & Operations team in other initiatives planned for FY24 and going forward
- Internal Process - Quality & Operations
- Be involved in various R&Q activities and new initiatives
- Identify areas of potential improvements in various R&Q policies and processes
- Participate in various ad hoc projects assigned by the CRO
- Financial
- Adhere to the Quality & Operations budget
- Learning & Growth
- Adhere to policies and procedures
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Be proactive in oneself's Digital upskilling

Requirements

Education

- A professional or academic qualification (degree level or equivalent), or relevant and practical experience.

Language

- Fluency in English required, proficiency in Arabic is advantageous

Overall Experience

- 1.5+ years of relevant experience

Specific Experience

- Experience in the Professional Services industry in a top tier Big 4 firm preferred
- Alteryx preferred and use of data analytics and data visualization tools such as Power BI is preferred
- Risk compliance or broader risk management experience essential
- Client account management essential
- Skills
- Strong analytical skills
- Problem solving skills
- Risk averse/risk management skills
- Risk compliance or broader risk management experience
- Process oriented
- Organization skills
- Thoroughness and eye for detail
- Time management skills and proactivity
- Strong verbal and written communication skills
- Ethical conduct
- A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.