Senior Brand Trainer

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

At Chalhoub together we achieve excellence! As a Brand Trainer you will be responsible for imparting your knowledge and awareness of the Beauty categories by using best training practices. You will also research and localise materials on the category and brands, and in collaboration with Group L&D, will develop the training material to be delivered. You will also support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.

- Create, communicate, coordinate & implement the training kits & training calendars for the year
- Create and design fun and interactive training assessments to engage BA's and assess their brand & product knowledge
- Recommend new learning materials and approaches to support the divisions needs
- Leverage Group's available digital tools to digitalize training conten
- Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
- Ensure timely training of all new product launches and upcoming marketing campaigns prior to launch / campaign activation
- Conduct Mid-year and End-year exam
- Conduct training needs analysis to assess the needs of the team - create and update the training tracker on a timely basis for all in-store coaching, making sure BA's performance is tracked and developed to enhance their skill set
- Analyze training data to assess usage and gaps
- Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
- Complete at least 4 Product Development Focus Group Meetings (quarterly) and report back the findings and results to the product development team
- Introduce and Keep track of MU Buddy Coaching Project
- Act as the Brand ambassador at internal and external events, making sure to attend all brand events, in-store trade events
- Assist with regional recruitment and staff allocation across the network
- Train every new joiner upon arrival using the New Joiners Training Kit (create a file to keep track of the New Joiners Training and keep the commercial team updated with it)
- Ensure every BA has received her New Product Gift / product allowance
- Regular check of Merchandising Guidelines when visiting the store and reporting details back to the ops team on this matter (please consult Brand for Merchandising Guidelines)
- Creating Makeup application and creating Makeup looks
- Close communication with front liners on business related topics and manage their Styling

Requirements

What you'll need to succeed

- Strong communication skills in English and Arabic
- Ready to Travel within KSA on monthly basis and to the region on quarterly basis
- Knowledge and passion for makeup products and techniques
- Comfortable with public speaking and/or speaking in front of a camera
- Proficiency in creating and delivering presentations
- 4+ years of experience in being a Makeup Trainer
- Makeup Certification is a plus

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: RETAIL & DISTRIBUTION
Role: Senior Brand Trainer

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.