Senior Bus Service Agent

Job description / Role

Senior Bus Service Agent - Qatar Airways - Dammam

As the senior bus service agent, you will support in providing service excellence to customers at the airport terminal, and helps create a stress free environment for customers whilst travelling. Support in ensuring total quality service and adhering to safety policy and security standards of the company. Ensures premium passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Accountabilities:
- Liaises with check-in, transfer desk, and other related areas for smooth acceptance of passengers.
- Assist passengers in all areas
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Manual manifest
- Scrutinise documents prior boarding of passengers onto the bus
- Meets and greets passengers
- Coordinates with BAHKZ and BAHKK on the departure and arrival of buses.

Requirements

To be successful in this role you will have a high school qualification (e.g. O level, Year 10 min compulsory education). You will have good organisational skills.

Must be willing to work in shifts including weekends and night shifts.

Fluency in English and Arabic (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.