Senior Manager, IT Technical Management

Job description / Role

We are currently recruiting for a Senior Manager of IT Technical Management to be a leader in applying cutting-edge digital solutions to create secure and robust technology and data infrastructure for TL organization and its operations.
• The candidate is also skilled at strengthening operations through better use of technology, using collaborative approaches to understand the needs of diverse teams, identify the best technology solutions, and build the capacity of teams to adopt and use them effectively.
• The candidate effectively champions the innovative use of technology solutions in the delivery of programs, tools, and resources, and excel at delivering user-centered solutions in collaboration with internal and external partners and supporting their successful use.
• In all aspects of their work, the candidate demonstrates a strong command of collaboration, project management, and change management best practices and a drive for innovation and continuous improvement.
• The successful candidate will be responsible for maintaining and updating all aspects of TL information systems, technology, and infrastructure to ensure the efficient and effective operation of the organization and to advance TL mission.
• The candidate will be accountable for keeping our information infrastructure up to date and secure, creating and advancing a strategy and implementation roadmap for TL information systems and technology, and optimizing data protection, management, reporting and usage.
• The candidate will lead efforts to strengthen organizational operations and productivity through the effective selection, introduction, and use of new technology infrastructure systems and solutions, and timely and responsive user support.

Requirements

• Build and lead a high-functioning Information Systems Team: manage staff performance and development, work with the team to develop and achieve annual objectives and key results, and report quarterly on progress.
• Facilitate all technology operations, including on-premises networks and cloud workspace.
• Evaluate digital and cloud services, usage and set up to provide a robust and secured workplace. As needed, identify automation, upgrade, re-configuration, and or new system needs and prioritize and make costed recommendations to the Executive Team to address these.
• Optimize information systems and use of technology tools internally by providing direction, guidance, and training to staff and help program teams to support partner organizations with value-add technology integration and optimization practices.
• Build and provide Citrix, VM and Hyper V support and administration.
• Build and provide Cisco and HP Switches, Firewall and Routers support and administration.
• Work with Director, IT Operations to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL framework.
• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Responsible for change management processes and procedures.
• Responsible for day-to-day system administration, including management of internal network, VPN, Active Directory (AD) and system backups.
• Responsible for designing and delivering disaster recovery processes, documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow up actions and improvements.
• Responsible for disaster recovery scheduling and execution to ensure business continuity.
• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Office 365.
• Responsible for the development and implementation of VDI environment to support end user demand.
• With the guidance and support by Director, IT Operations, source and rigorously select consultants and service providers, as needed, for outsourced IT services. Develop and implement RFP processes with input from the Executive and Senior Management Team.
• Build vendor relationships and manage costs and quality of services rendered.
• Consult team leads to identify business and technology needs and to optimize the use of infrastructure technology.
• Ensure smooth delivery and operation of IT services by monitoring performance of related technology systems, services, solutions, and processes.
• Create processes and standards for selecting, implementing, and supporting operational technology systems.
• Identify risks associated with prospective changes to technology systems, services and solutions, and work with Senior Management Team and other relevant staff, as needed, to develop and implement mitigation strategies.
• Prepare Power-BI reports and dashboards as needed and manage access.
• Oversee effective data governance including setting policies and procedures to ensure data accuracy, reliability, integrity, and security.
• Steward the design and development of systems used for managing data, including platform infrastructure set up, create data collection tools, monitor data submission, and connect data for analysis and user support.
• Results oriented - Strives to achieve high levels of individual and organizational performance.
• In depth knowledge of Active Directory (Design, Security and Administration).
• In depth knowledge of Networking technologies and concepts. Good understanding of VMWare.
• Good understanding of IT security and Data protection.
• Good understanding of Cloud and mobile technology.
• Good knowledge of Citrix and Cisco products.
• Experience in managing a Microsoft environment across multiple domains.
• Well-developed interpersonal skills to successfully supervise and motivate staff and work in a dynamic geographically dispersed team environment with IT and business resources at all levels of the organization.
• Excellent communication skills, interpersonal, customer service and influencing skills.
• Strong operational and project management skills and experience with enterprise-wide technology systems implementations and various change management approaches.
• Excellent analytical and critical thinking skills; demonstrated ability to analyze and solve problems effectively.
• Strong attention to detail with exceptional organization skills.
• University degree in Information Technology or related field and knowledge of engineering applications preferred. Masters or MBA Degree - (Desirable)
• 20 years of experience in the IT Industry with a leadership role.
• Project management certification - (Desirable)
• ITIL Service Delivery management certification is preferred.
• MCSE + Security
• Citrix Certified (Desirable)
• CISCO Certified (Desirable)

About the Company

Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security.

Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.