Senior Operations Specialist - Subject to Contract Award

Serco

Riyadh, Saudi Arabia

Posted
Ref: LP119-880

Job description / Role

Make a difference every day

The Job Opportunity

Serco is bidding on a key contract in the Kingdom of Saudi Arabia for the Saudi Government. The client oversees infrastructure projects which are estimated to be worth over $1trillion by 2030 and we are bidding to become the Delivery partner for O&M Excellence.

We are looking for people with deep O&M experience across all areas of the government sector to lead and deliver this 3 year project based in Saudi. This role is to support the development of standardised Lifecycle Management plan and support the enablement of the plan across the selected entities.

It's an exciting opportunity to work very closely with a multicultural team and client, in a new and challenging environment and gain knowledge of all government sectors for O&M.

The growth opportunity for Serco is twofold. Firstly, this will bring the team inside the organisation, with the ability to shape future O&M strategy with the KSA government, but also will enable us to be well placed to win future O&M delivery contracts in the Kingdom.

The key purpose of the Senior Operations Specialist is part of a team of O&M subject matter experts tasked with supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.

Key accountabilities

- Provide Operations subject matter expertise across all Saudi government entities either according to the strategic plan or in response to entity request
- Support the matrixed organization in the effective delivery of complex contract deliverables across O&M practice, by holistically integrating operations thought leadership
- Insure the effective enablement of Saudi government entity operational management by:
- Assisting the Enablement department with implementation and understanding of the standards across government Entities.
- Developing standardized Operating procedures across all aspects of O&M including:
- Post Maintenance Testing (including routine acceptance criteria).
- System-Engineering Programmes to manage critical systems over their life cycle.
- Equipment/ Tool Control (including control, use, storage, scheduling and safety), and Measuring and Test Equipment (M&TE)
- Configuration Management (including a change control process).
- Standardized Grounds and Landscaping schedules and templates.
- Facility Management (FM), that address facility safety, surveillances and inspections, seasonal planning and customer service.
- Emergency Management, that address preparedness, drills and action plans for emergencies.
- Space, Energy, and Cleaning Management.
- Fleet Management, that addresses utilization, maintenance and inspections, and includes applicable templates and checklists.
- Procurement processes for goods and services in support of O&M.
- Reviewing procedures and processes developed in collaboration with the Client's partner Consultant

What we are looking for in our candidates:

- Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of O&M:
- Maintenance Planning/ Work Control
- Sustainability
- Operating Procedures Development
- Post Maintenance Testing
- Systems Engineering Programming
- Equipment and Tool Control (Measurement and Testing)
- Configuration Management
- Grounds and Landscaping Management
- Facility Management
- Emergency Management
- Space Management
- Energy Management
- Janitorial / Cleaning Procedure Definition
- Fleet Management Procedure Definition

Requirements

Specific requirements

- Minimum 10 years' experience in related field on national / international major initiatives and developments.
- A proven track record of instituting continuous improvement and change management
- Bachelor of Science / Engineering in engineering discipline from an accredited university

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Take pride in what you do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.