Posted
Ref: OP758-759
Job description / Role
Job Summary:
• Develop and maintain strong, long-term relationships with key clients in the IT services domain, particularly within the cybersecurity industry.
• Drive sales, revenue growth, and ensure customer satisfaction through strategic planning and effective communication.
Key Responsibilities:
Client Relationship Management:
• Develop and nurture strong, long-term relationships with key clients.
• Understand clients' business objectives, challenges, and industry trends.
• Act as the main point of contact for client inquiries, ensuring timely and effective communication.
Sales Strategy and Planning:
• Develop and implement strategic sales plans to achieve or exceed sales targets.
• Analyze market trends, competitor activities, and customer feedback to identify new business opportunities.
• Collaborate with the sales team to align strategies and ensure consistent messaging.
Revenue Growth:
• Work closely with clients to understand their evolving needs and propose solutions that align with their goals.
• Forecast and track key account metrics to measure and enhance sales performance.
Team Collaboration:
• Provide guidance and support to junior account managers and sales representatives.
Contract Negotiation:
• Negotiate and finalize contracts, ensuring terms and conditions meet both company and client objectives.
• Work with legal teams to address contractual and compliance-related matters.
Customer Satisfaction:
• Monitor and ensure high levels of customer satisfaction through regular check-ins and proactive issue resolution.
• Address and resolve client concerns in a timely and professional manner to increase customer satisfaction.
Additional Responsibilities:
• Achieve sales, profitability, and cash flow targets locally.
• Develop business opportunities and exploit market potential.
• Manage account activities, customer profiling, and CRM updating.
• Ensure compliance with company policies and procedures.
Requirements
Personal Skills:
• Excellent organizational, communication, and negotiation skills.
• Strong relationship building and teamwork abilities.
• Analytical thinking and problem-solving capabilities.
• Fluent in English (Both written and spoken).
• Self-motivated with the ability to work well under pressure.
• Dynamic personality with effective influencing skills.
Technical Skills:
• 5+ years of experience in IT services, preferably in cybersecurity.
• Experience in selling security services (SIEM, MDR, VAPT & GRC, etc.).
• Proficiency in CRM software and MS Office, particularly MS Excel.
• Proven track record in sales and account management.
• Knowledgeable about industry and market trends.
Education:
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
About the Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.