Job closed
Ref: NP559-527
Job description / Role
• Functions as the single point-of-contact for service activities, educates the customer on Pure service delivery, tools and interfaces.
• Communicates relevant service updates and recommendations to both internal account team & external customers to ensure a level of compliance and performance
• Collaborates with Pure resources and customer during escalations
• Leverages phone home data analysis to provide customer environment insight
• Accountable for Change control management to ensure stability of environments
• Works with the customer to proactively identify and resolve potential issues to achieve high system availability
• Attends customer site occasionally (at least once per quarter) or as appropriate
• Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
• Leads preparation for customer quarterly business review
• Interacts regularly with the operations team at the customer site
• Assists in ensuring accuracy of service maintenance contracts billing
Requirements
Your Qualifications
• Technical expertise in Flash Array technology.
• Builds relationships and effective networks
• Ability to influence cross functionally and in a matrix environment
• Strong communication skills (written, verbal and listening)
• Complex problem solving
• Collaboration
• Possesses operational command of the business
• Possesses strong product/technology/industry knowledge
Education & Experience Required
• Bachelors (Non – Technical)
• ITIL Foundation (desired)
• 5 years relevant experience (customer facing, large accounts, industry related)
About the Company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.
The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.
We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.
Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.