Service Coordinator

Job description / Role

MAIN PURPOSE OF JOB:

• Reporting to the Service Manager, the Service Coordinator will be responsible for supporting customers and ensuring productivity through the coordination and administration of systems, processes, resources and personnel.
• This will involve regularly liaising with the Field Service Engineers to ensure timely attendance for breakdowns and servicing of machines on hire. The Service Coordinator will also act as a point of contact for customers by answering their queries and providing regular updates to them on the progress of repairs.

KEY RESPONSIBILITIES:

• Provide service administrative support to the business
• Coordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field
• Ensure that breakdowns are attended to promptly by service staff and flag issues to Service Manager
• Ensure 3rd Party statutory fleet inspections are scheduled and completed on time
• Create and maintain access tracker logs, central service files, thorough examination logs and breakdown records for each location
• Prepare service, 3rd party, breakdown and other required reports as required by management
• Liaise with customers and site personnel to coordinate site access passes
• Provide administrative support to engineering staff, as required (to include letters of authorisation, training records, vehicle servicing etc)
• Ensure accurate completion of all relevant paperwork including engineer’s report and service sheets
• Maintain records covering workshop equipment and vehicle servicing
• Ensure engineers breakdown reports are processed and charging issues are referred to Operations Director and Service Manager
• Allocate work to field engineers via Smart phone
• Ensure that jobs completed via Smart phone are updated correctly in L-Vis

Salary:
SAR 4,000 per month inclusive of fixed allowances.
Additional benefits: Plus accommodation, plus transportation, Overtime

Requirements

The chosen candidate will meet ALL the essential criteria below:

ESSENTIAL

• Engineering related qualification
• IT literate with detailed knowledge of Microsoft
• Packages such as Excel and Word
• Ability to speak, read and write fluently in English

DESIRABLE

• Industry experience within access platforms, plant hire, construction or Oil and Gas sectors

About the Company

Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.

At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.

• Steel Erection and construction
• Lighting and electromechanical maintenance
• Industrial and building maintenance
• Signage and Events
• Outside Broadcasting
• Telecommunications maintenance
• Facilities Management
• Airport, Ship and Highway Maintenance

As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy 'Your success is ours'.