Service Sales Manager

Job description / Role

Role Summary:

The Service Sales Manager is accountable to grow Service Sales revenue and Margins for GEHC in the defined territory. Responsible for developing the commercial & marketing strategy that will drive top-line growth for the Service business. Supports in building and managing long-term strategic relationships in the market.

Essential Responsibilities:

- Lead and coach the services sales team, enabling growth and reaching annual commercial targets
- Accountable to achieve the quarterly and yearly Service Sales & Margin targets as well as timely and accurate forecasting and yearly business planning cycles.
- Manage overall sales revenue (contract and non-contract revenue) to ensure Service organization meets its financial commitments to the business
- Attract, retain, educate and develop world-class commercial talents to realize services commercial strategy
- Support GEHC's portfolio growth in the kingdom through the development of competitive and value-added Point of Sales (POS) and Extended Warranty (EW) offerings
- Responsible to communicate appropriate operating plan targets based on their market potential to SAL/PSS within their geography.
- Contribute in optimizing GE's cash position in the market, minimizing disputes and past dues along with maximising collections
- Demonstrate the ability to generate business opportunities that leverage GEHC in the market place, deliver outcome-based solutions to our customers
- Understand and analyze market dynamics and competition to develop business opportunities for the SAL/PSS teams and account teams in the geography
- Educate and coach on the differentiation i.e. position, value proposition and key messages of product/solution/service within their assigned territory.
- Accountable to ensure compliance and execution of the regional sales process and rules.
- Responsible for driving optimal operating mechanisms and ensuring that all the sales team have clear opportunity management activity and call plans to ensure efficient coverage of decision makers and influencers; and that team utilizes required sales systems (SFDC, Apttus, Wave) to track forecasting performance against Operating Plan, etc.
- Responsible to communicate, execute and leverage the Variable Sales Incentive plans with their teams.
- Drive performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the ongoing performance development system.
- Facilitate effective communication & trustful collaboration within the Zone/Product matrix organization. Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts

Quality Specific Goals:

- Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position;
- Complete all planned Quality & Compliance training within the defined deadlines;
- Identify and report any quality or compliance promotion concerns and take immediate corrective action as required
- Understand all Environmental Health Policies and operate within them to ensure that no company policy is broken;
- Adhere to and uphold highest standards of promotion compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes

Requirements

Qualifications/Requirements:

- Strong sales leadership and people management experience
- Board level selling and negotiations skills, effective problem solving
- Ability to work as a horizontal leader
- Effective communication skills
- Good understanding of business functions such as finance, cash and operations
- Fluency in English & Arabic
- Healthcare business experience
- Ability to develop and execute strategies to meet objectives

Desired Characteristics:

- Exceptional interpersonal skills;
- Channel management experience
- Exceptional skills as a change agent and process oriented individual;
- Leadership experience in a service operations function
- Financial experience is a plus
- Degree in biomedical field

About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.