Ref: GP285-5344

Job description / Role

Employment: Full Time


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing


- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.


- Implement activities under close supervision.
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.

Customers and Suppliers:

- Identify ways to improve customer service by developing a culture and reputation for courteous, considerate,
- attentive service to customers and suppliers
- Establish relationships that will get the best out of each party and optimize the distribution of risk.
- Get the best value for money using relevant commercial policies / processes


- Monitor front liners attendance, leave and vacations.
- Calculate commissions and ensure timely submission to HRBP team.


- Ensure merchandising levels in the store are met as per the brand’s guidelines.
- Maintain centralized and updated order form for all brands.
- Maintain Daily Sales Reports
- Ensure maximum shelf visibility.
- Book in-store podiums at best locations in the right malls in line with Brand Managers
- Ensure that the location and space of each brand is in line with the agreement with retailers.
- Implement on the field launches/animations in line with Brand Managers

Stock Replenishment:

- Ensure in-store stock replenishment in the appropriate shelves/counters, at appropriate times.
- Ensure the ordering and replenishment of all goods to avoid running out of stock.
- Ensure stock receipt as per set procedures.
- Participate in relevant projects and community activities as and when needed.


What you'll need to succeed

- 0-2 years of experience in the same field
- English skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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