Soft Services Manager

Job description / Role

Job Purpose

To oversee and manage the delivery of non-technical, or "soft," services within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations.

Key Accountability Areas

- Service Coordination : Oversee the coordination and management of soft services including cleaning, janitorial services, landscaping, and waste management to maintain facility aesthetics and functionality.
- Vendor Management: Identify, select, and negotiate contracts with service vendors and suppliers ensuring cost-effectiveness and quality of service.
- Regularly monitor and evaluate vendor performance against service level agreements (SLAs) to ensure contractual obligations are met.
- Compliance and Regulations : Maintain up-to-date knowledge of relevant regulations, industry standards, and best practices.
- Team Management: Lead and supervise the soft services team, fostering a collaborative work environment.
- Client Communication: Act as the primary liaison between the facility and its clients, tenants, or occupants, ensuring their needs and expectations are met.
- Performance Monitoring: Utilize key performance indicators (KPIs) and client feedback to assess the quality of soft services.
- Emergency Response: Develop and maintain comprehensive emergency response plans for all soft services areas.
- Quality Assurance: Establish and enforce quality control measures to consistently meet or exceed service standards.
- Documentation and Reporting: Keep accurate records and documentation related to all aspects of soft services management.
- Continuous Improvement: Continuously identify opportunities for process and operational improvements within soft services.
- Customer Satisfaction: Prioritize and actively work towards enhancing customer satisfaction through top-notch soft services.
- Security and Access Control : Oversee measures related to soft services that impact security and access control, ensuring a secure environment for all.

Requirements

Academic Qualification
- Bachelor Degree

Work Experience
- 10-15 years
- 15+ years

Technical / Functional Competencies
- Facilities Management

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.