Specialist 1 - Customer Care

Job description / Role

Role Summary:

- Managing the After Market spares part quotes and order booking for Bently Nevada for Saudi Arabia and Bahrain. Issue ZPH order (based on the BOM for a project like racks etc).
- Coordinate with the factory for deliveries and shipments .
- Follow up on ARC's and past due invoices.
- Managing blocked orders in SAP . Coordinate with Credit team and Finance for any order release issues.
- Issue Pricing Agreement Material list/Terms and Conditions
- Cover other region during their vacation

Essential Responsibilities:

Flow
- Issue quotes and Order booking for Bently Nevada spare parts
- Coordinate with planning team in Minden for the ship date if SSD if not meet in the system or further improvement is required

Create delivery
- Review shipping documents before dispatch in case of FCA/EXW
- In case there are third party inspection or attestation, coordinate with the Logistics team or the Third party inspector (this is in case of Iraq)
- Works on Disputes, follow up with customer on the outstanding invoice
- Raise Invoice cancel/Rebill
- Coordinate with Credit team and Finance for any order release issues (these pertains to orders that got blocked due to AP, LC or outstanding invoices)
- Issue Pricing Agreement Material list/Terms and Conditions
- Review customer terms and conditions
- RMA process either assist on following up with RMA team or raising a request on customer behalf
- Raise Engineering Review WF in case ordered materials is with MOD
- Raise OTR WF for new MODs
- Cover other region during their vacation

Project
- Issue ZPH order (base on the BOM for a project like racks etc)
- Coordinate with planning team for the delivery
- Send AWB details to Jafza sourcing team for projects that recently shipped out from Minden
- Issue manual shipping documentation (PL and CI) in case project order are shipping directly to end user facility
- Follow up shipment clearance if necessary specially if direct to customer
- Correct costing error for project (transferring WBS)
- Issue SPIR pricing

Note: for project, each ZPH (depending on the volume of ordered material), each Sales order can take half of day work.

Requirements

Qualifications/Requirements:
- High school Diploma or Bachelors degree in any science stream .
- Proficiency with Microsoft office and Outlook .
- Knowledge of SAP order booking and quotes entry would be given preference.

Desired Characteristics:
- Ready to work flexible office hours . This role might require you to work beyond official office hours as and when required .
- Team Player . Should be comfortable to work in multicultural environment .

About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.