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Job description / Role

Job Responsibilities:
• Operate and maintain equipment in Museum Command Center to monitor and provide surveillance of all Museum areas, Museum School and grounds, including, but not limited to the exterior perimeter, Museum garage, surface parking lots, and off site properties. Equipment consists of closed circuit television monitors, video recording, base station radio, a PC based system for fire detection, emergency evacuation, security alarms and card access.
• Operate and maintain a computer aided dispatch system to track security personnel throughout every shift.
• Operate all Command Center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the Command Center’s standard operating procedures.
• Maintain an up-to-date daily event log which includes, but is not limited to, any requests for service, security breaches, dispatches, emergencies, access events, etc. Report any faulty equipment, or health and safety hazards immediately to proper supervisor for correction. Address and report any condition or event deserving the attention of Protective Services staff.
• Oversee and keep track of all Museum staff, faculty, volunteers, contractors, consultants and others as outlined by the Command Center’s standard operating procedures.
• Maintain contact with Police and Fire, and Emergency Medical authorities in accordance with the Command Center’s Standard Operating Procedures, as well as any other local, state or federal authorities. Maintain contact with various other private area institutions as required.
• Experience with the following: radio communication; communications and/or alarm monitoring operation; access control; computer aided dispatch. Proficiency with computer hardware and software packages.
• Knowledge of security alarm and surveillance systems preferred. Ability to operate a computer with Windows and learn other operating systems as needed.
• Ability to obtain CPR/First Aid certifications and other necessary training to handle current and future responsibilities.


• Technical degree preferred, or comparable combination of education and experience. Ability to communicate effectively in both spoken and written Arabic and English.
• Experience in museum or other type of cultural institution, call center, network operations center, security/police, emergency, medical environment.

About the Company

ALFalak Electronic Equipment and Supplies was founded in 1981, it is a Closed-Stock Saudi Arabian company and is part of the ALFalak ALKhaleej group.

In addition to Advanced IT and Communication Services, ALFalak is a diverse IT company providing end-to-end solutions, stocking and distribution, as well as e-Commerce.

ALFalak also offers Serviced Manpower Outsourcing, as well as General Contracting.

ALFalak has played a major role in the IT evolution by serving a diverse clientele throughout the region. Enabling our clients to streamline operations and/or increase profitability on a continuous basis. ALFalak's list of clients includes government ministries and agencies, universities, banks, and prestigious private sector corporations in Saudi Arabia, the UAE, and Bahrain.

With more than three decades in the business, ALFalak has built a network of strategic business partnerships with leading vendor companies around the world, and has received due recognition for its efforts.

Our partners include Microsoft, HP, Genius, Eaton, Norton, Targus, Kensington, Oracle, Compuware, IBM, ADATA, Alcatel-Lucent, and many more.

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